KnowAll – WordPress theme for the Heroic Knowledge Base plugin – Looking for a way to create a website for a collection of knowledge base or knowledge base for your business website, your services or your products? Then the answer is HeroThemes.
HeroThemes is a WordPress developer that offers basic WordPress themes and plugins, they focus on creating products in the form of themes and plugins that aim to reduce the number of ticket support and reduce the burden on you and your support staff and also make it easier for your customers to solve problems or find answers. of the many commonly asked questions.
Customer support is very important to providing good service to customers, however it is one of the biggest challenges that many companies have to face. Customer support is an expensive and time consuming endeavor. Therefore, if you can simplify your customer support more efficiently, you can greatly reduce the workload for you, your support staff and can even reduce the cost burden for support.
In the previous article I discussed two plugins made by Herothemes, namely Heroic Knowledge Base and Heroic FAQs, where the two plugins are a very important combination to create a basic knowledge center for your services and products. And now I will review in more detail about one more product from HeroThemes, namely Heroic KnowAll.
What is Heroic KnowAll?
Heroic KnowAll is a WordPress theme for Knowledge Base, it was specially created to enhance the appearance and functionality of the Knowledge base plugin so that the plugin can perform optimally and make an amazing impression on your customers.
The KnowAll theme has a simple interface and focuses on helping customers quickly find the articles they need, the search field is displayed more prominently and looks great on the homepage, complete with several lists of important topics that are displayed at the bottom and equipped with popular articles and other useful content. which can be displayed in the sidebar. In addition, if you also use Heroic FAQs, it is easy for you to display them on the homepage.
KnowAll Themes Key Features
Support is always available : By offering self-service support with a knowledge base, customers can find answers to their questions quickly and easily before deciding to create a ticket. KnowAll can save you and your team a lot of time when it comes to customer support.
Instant Answers : KnowAll offers instant answers to your customers’ questions. They will be happy to get help without having to wait for a response from a support team, as they can get it quicker and easier to understand from the knowledge base.
Easy to customize : Easily customize KnowAll to match your company’s branding. Change logos, colors and more in one click. No coding knowledge required for customization
Responsive : KnowAll is built in a responsive design so that it looks fantastic on desktops, laptops, tablets and phones. So your customers can access your knowledge base no matter what device your customers use.
Easy Navigation : KnowAll is built with very easy and clear navigation, so customers will have no trouble finding content, understanding content and much more.
Analytics dashboard : The analytics dashboard allows you to review the key success criteria for your knowledge base and view many important reports of your knowledge base activity, without the need for additional tools. Understand your visitors and make your content better.
Article Feedback : Article feedback makes it easy for you to know which articles helped your users and which ones need improvement. With this feedback tool, your visitors can rate and leave comments about how they feel.
Search Analysis : This is a cool feature of the knowledge base, because the search feature can record exactly what customers are looking for, what they need and what content they don’t find. With this search analysis feature, you can create content that matches what they need without worrying about what content you should provide.
How to use the Heroic KnowAll theme on WordPress
The first thing you need to do to use Heroic KnowAll is to purchase a license for this theme and download the theme from your Herothemes account. After everything is ready, now please enter your WordPress admin and install the theme as usual, by logging on Appearance »Themes» Add New Theme and upload the KnowAll theme you just downloaded.
After the theme has been installed, please activate KnowAll themes, and you will be taken to the user-friendly initial setup area.
In this first section you will see some of the steps you need to go through, the first of which is being asked to enter your license key.
KnowAll This Knowledge base WordPress theme is compliant with the GNU General Public License, so the KnowAll theme will still work if you don’t enter your license key. The license key is only needed to enable automatic renewals and customer support.
Knowledge Base plugin and shortcodes used for KnowAll WordPress Theme. But you don’t need to activate the shortcode plugin if you don’t think you’re going to use it, but for the Knowledge base plugin you have to activate it because it’s very important for KnowAll operations.
The next step is the option to install sample content, This will help give you a good understanding of the KnowAll theme and you can then modify the content according to your needs.
The last section is a success rate for the knowAll setup and there is some information on some advice on what you should do to get started.
And below is a screenshot showing you how your knowledge base website will look with the KnowAll theme and sample content along with it. You can also check out a demo of KnowAll here ⇒ KnowAll demo.
If you skip the sample content install process, you can still reinstall it via the WordPress Appearance menu.
Then you can configure your Knowledge base plugin, and for this section I have explained in full in the previous article which you can read here ⇒ Improve Customer Service with the Heroic Knowledge Base WordPress Plugin .
KnowAll has full support for WordPress theme customizers. It allows you to change the design style of your website and change many common settings.
Customize KnowAll Themes
Every aspect of KnowAll’s design is changeable. KnowAll gives you complete control over your designs. You can customize colors, images, structure and more. And every change you make you can see firsthand. To do this, please enter the Appearance »Customizer menu.
Apart from that, you will get six widgets that you can add to the sidebars of your website. There is a widget to show your latest articles, authors and categories.
KnowAll Themes has only one pricing plan with a single license which is offered for $ 149 and comes with one year of support and updates. The Heroic Knowledge base plugin is also included when you purchase the KnowAll theme.
This KnowAll pricing plan apart from getting one year of support and updates also gets a 30 day money back guarantee. So you don’t have to worry when this product doesn’t live up to your expectations, but I can assure you that it is a very good product.
Creating a knowledge base site to reduce the number of support tickets and save both you and your support team’s time and mind, using the Herothemes KnowAll product is a great way because it has everything to create a sophisticated knowledge base. The $ 149 price tag makes this plugin look pretty cheap considering the huge benefits you’ll get.
And that’s a complete review of the KnowAll theme from Herothemes, I hope this article is useful for you and please give it a try. 🙂