5 Best Free WordPress Live Chat Plugins – In today’s article, I will provide an alternative to the free Live chat Support Plugins that you can use to help serve customers or visitors quickly on your WordPress site. If you use your site built with WordPress as a business tool and need fast service support, of course you need a chat tool to connect with your customers.
To increase your sales and the convenience of your customers some of the plugins below will certainly be a solution for you.
Zopim is one of the popular web based chat application which was featured in top 10 Asian web apps in 2010. Supports multiple web platforms such as WordPress, Magento, Joomla, Drupal and Blogger with nearly 150,000 site users in nearly 150 countries. 3 affordable packages to choose from: Lite (free), Basic, Advanced with more features added in the two premium pro plans.
What makes Zopim so popular is the powerful feature set it has to offer. You can preset and automatically send private chat invitations to visitors based on their activity history as well as simultaneous chatting process with different visitors. User analysis is provided in the dashboard regarding their webpath, country, web browser, repeat visits, time on site, chat content, etc. You can also hide chat widgets from visitors based on their IP address.
Zopim Chat is well integrated with well-known CRM and ticketing systems like Zoho, Zendesk, Jira, etc. so exporting chat transcripts and user data to or from Zopim is easy. If you are an on-the-go operator, this tool supports receiving messages on your phone via the mobile app (available on Android and iOS) and collecting messages when you are offline.
This WordPress live chat plugin for live chat was developed by the WPMU DEV team and is compatible with the latest WordPress 3.9.1. There are two versions of this plugin: a free version of Chat Lite which can be downloaded for free from the WordPress plugins directory and a premium version of Chat Pro which can be purchased and downloaded from Wpmudev.
Unlike Zopim Live Chat, this plugin offers to host a live chat for more control over your solution that wants to communicate directly with your customers on the Website.
There are 4 types of chat supported:
- Chat corners (chat bars are placed at the bottom of your site)
- On page / in chat posts (insert chat room into any page, or send using the WYSIWYG chat button)
- Chat widget (a chat box placed on the sidebar of your site)
- BuddyPress Group Chat and WPMU Dev Friend (available for Pro chat version only)
Basically, Chat Lite is fully functional and gives you a good live chat tool for your site. However, if you want to have more features and control over plugins then Chat Pro is your choice. With Chat Pro, you will have cool features like: BuddyPress Group chat integration, social network account login and so on.
3. Quick chat
Quick chat is a free live chat WordPress plugin created by Marko Martinovic at TechyTalk with over 200,000 downloads in the WordPress plugin directory. It’s a self hosted chat tool that allows embedding chat boxes in posts using a shortcode as well as placing them in a sidebar using a sidebar widget. Supports multiple one-person chats and group chats with a nice set of smileys to jazz up your conversation. There are three things that I find interesting in this plugin:
Caching plugin support
Quick chat supports caching WordPress plugins like WP Super Cache and W3 Total Cache so it can automatically clear cache when needed. If you are using other caching plugins, you will need to clear cache manually when modifying shortcodes, changing chat options and so on.
Quick chat is considered to load the CSS file itself before loading the quick-chat.css file in your current theme directory so that none of your CSS customizations are lost after a plugin upgrade.
Admin dashboard widget
Site Admins chat with each other from the backend site using the admin dashboard widget.
4. AVChat video
AVChat video chat plugin is AVChat flagship product which serves as a video chatting solution for any WordPress site. It supports both private and public chat rooms and features text chat, video chat, emoticons, file uploads, YouTube sharing and notifications. AVChat transfers real-time video, audio and text between chat participants using a media server or hosting other media servers such as Red5, AMS Pro and Wowza. The standard version can be downloaded for free from the WordPress plugins directory.
You are free to choose a chat view mode to pop up or embed into your page. Visitors can log in using their Facebook or Twitter account, you can restrict chat access or some chat features to a specific member level in order to encourage new or upgrade sign ups.
AVChat also has Multisite support for super admins to easily activate plugins for all or multiple sites on their multisite network. AVChat’s other unique mobile / tablet automatic detection feature is where detected mobile users will be presented with the mobile version.
ClickDesk is an all-in-one live chat plugin that will fulfill voter demands for an all-sided support system. Whether it’s live chat, voice chat, video chat, social toolbars or help desk systems, ClickDesk is all.
With ClickDesk’s combo features, you can create a chat box at the bottom of your site so visitors can send instant text messages and voice or video calls to operators directly from Skype, Gtalk or any phone number. Help table integration will help you access email, offline chat and answers to your customers. Apart from that, the integration of the Social toolbar allows your customers to follow you on Twitter and Facebook and receive the latest information or tweets right on the live chat.
Choose and use one of the chat plugins above to help increase the sales of your online store, as well as your other business. and also read the article on how to create a complete online shop at verandalounge.